ch160 Privacy Policy — How We Protect Your Data
This Privacy Policy explains how the ch160 platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to managing your privacy in a transparent and responsible manner, in line with best practices in data protection.
Effective date: 1 January 2026. Applies to all users accessing the ch160 platform.
Information We Collect
When you register or use the ch160 platform, we collect several categories of information to ensure the service runs smoothly and securely.
Account Information
During registration, you are required to provide your full name, phone number, email address, and other details needed to create an account. This information is used to verify your identity, manage your account, and enable account-related communications such as security notices and important updates.
Device & Browser Information
The ch160 platform automatically records technical information when you access the platform, including device type, operating system, browser type, screen resolution, IP address, and time zone. This information is used to detect unauthorised access attempts, resolve technical issues, and optimise how the platform displays on your device.
Payment Information in MYR
For the purpose of deposits and withdrawals in Malaysian Ringgit (RM), we process transaction details including the payment method used, transaction amount and transaction time. We do not directly store full bank account numbers or card details — this sensitive information is processed through regulated third-party payment providers that adhere to industry security standards.
Usage Data
We record in-platform activity such as games played, active session duration, betting records and interactions with platform features. This data is used to detect unusual usage patterns, improve the user experience and maintain game integrity.
How This Information Is Used
Ch160 uses collected information solely for legitimate purposes directly related to the provision of platform services. The primary purposes for data use include:
- Verifying user identity during login and financial transactions.
- Securely processing deposits and withdrawals in MYR.
- Detecting and preventing fraud, unauthorised access, and activities that violate our terms of use.
- Providing effective customer support whenever you contact us.
- Sending important account-related notices such as transaction confirmations, security alerts, and policy updates.
- Improving overall platform performance and user experience based on usage patterns.
Ch160 does not use user data to sell advertising to third parties or share user profiles with any marketing organisations.
Cookies & Tracking Technologies
The ch160 platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a better experience for users.
Essential Cookies
These cookies are required for core platform functions such as maintaining your login status during an active session and ensuring account security. Without them, the platform will not function properly. Essential cookies cannot be disabled.
Performance Cookies
Performance cookies help us understand how users interact with the platform — such as the most frequently visited pages and page load times. This information is used for technical improvements and is not used to personally identify users.
Preference Cookies
Preference cookies store your settings such as preferred language (Bahasa Melayu) and platform display preferences, so you don't have to reconfigure them every time you log in. You can clear these cookies through your browser settings at any time, though this may affect your experience on the platform.
Data Security & Third-Party Sharing
Data Security
All communications between your device and ch160 servers are secured with SSL encryption. Account passwords are stored in encrypted form using a one-way hashing method and cannot be recovered or viewed by any party. The platform's systems are continuously monitored to detect any unauthorised access attempts or security threats.
In the event of a security breach that may affect user data, ch160 will notify affected users within a reasonable timeframe and take appropriate remedial action.
Third-Party Sharing
Ch160 does not sell, rent or disclose users' personal information to third parties for commercial purposes. However, data may be shared with:
- Payment providers authorised to process deposit and withdrawal transactions in MYR.
- Game software providers that provide live casino games — only the minimum technical data required for game operation is shared.
- Legal authorities where required by law or a valid court order.
All third-party partners who handle ch160 user data are required to comply with data protection standards that are equivalent to or stricter than our own.
User Rights & How to Contact Us
Right to Access & Correction
You have the right to request a copy of the personal information we hold about you at any time. If any details are inaccurate, you can update them through your account profile settings or contact customer support for assistance. Correction requests will be processed within 14 working days.
Right to Deletion
You may request the deletion of your account and personal data by contacting ch160 customer support. However, we may need to retain certain financial transaction records for a period required by applicable legal obligations. Deletion requests will be processed once all account balances have been settled.
Privacy Policy Changes
Ch160 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via an in-platform notice or email. The updated effective date will be stated at the top of this page.
Contact Us
For any enquiries regarding this Privacy Policy, data access requests or concerns about how your information is handled, please reach out to the ch160 support team via:
- Email: [email protected]
- In-platform live chat (available 24/7 after login)
For frequently asked questions about privacy and account security, visit the FAQ us. You may also review Terms & Conditions for more information on user responsibilities.
Questions About Your Account Privacy?
Ch160 customer support is ready to assist you with any queries regarding data security and account privacy settings.